What Classic Diners and Sales Onboarding Have in Common

January 3, 2017

I happen to be a big fan of diners – I make a habit of joining close friends for breakfast in my neighborhood nearly every Friday morning. Here’s what I love about the diner experience: drinking bottomless cups of coffee; watching short-order cooks work their magic at the grill from the counter seats; ordering “the usual”; seeing familiar faces sauntering in each day; and eating consistent, affordable good food. In my experience as a sales enablement leader, I’ve learned that those qualities that keep me going back to diners are also a really important part of an effective sales onboarding program. Familiarity and a consistent experience put people at ease and provide clarity.

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