Put a Ring on It: The SiriusDecisions Customer Engagement Model Webcast Replay

March 21, 2019

The importance of post-sale customer engagement has piqued the interest of most b-to-b organizations, but the post-sale customer journey can seem endless and confusing without a way to connect and measure the elements of customer engagement. To justify continued investments in customer engagement, organizations must be able to quantify its impact on the overall business. This process becomes daunting when the various ways to measure engagement are presented in completely different ways and incompatible formats.

In this replay, we share the SiriusDecisions Customer Engagement Model, a best practice approach to measure the quality of customer relationships using standard business measures as well as customizable metrics that can be adapted to each organization’s unique situation.

Previous Article
An Overview of the SiriusDecisions Demand Unit Waterfall™ Webcast Replay
An Overview of the SiriusDecisions Demand Unit Waterfall™ Webcast Replay

In this replay, we will look at why all organizations should be considering implementing the Demand Unit Wa...

Next Item
The Implications of Data Privacy Regulations for Brand and Communications Leaders Webcast Replay
The Implications of Data Privacy Regulations for Brand and Communications Leaders Webcast Replay

Data privacy has become a global imperative and can have a direct, material and long-term impact on an orga...

×

View Now

First Name
Last Name
Title
Title Level
Company
Business Phone
Country
State or Province
Revenue Size
Industry
I'm ready to speak with sales
I consent to SiriusDecisions processing my data and sending me marketing communications
Refer to our Privacy Policy
Thank you!
Error - something went wrong!