May I Have This Dance: Delivering a Seamless Transition From Buyer to Customer Experience Webcast Replay

February 13, 2019

B-to-b organizations spend a great deal of energy tracking, understanding and managing the buyer’s journey with the expectation that the buyer-centric approach will lead to a sale. But if they don’t apply that same rigor to creating a customer-centric post-sale experience, those same organizations miss opportunities for growth, reduced churn and profit.

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