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The SiriusDecisions Customer Engagement Range of Responsibilities Model

October 2, 2018

Customer engagement leaders develop and optimize customer experience, marketing and/or success functions using skills and processes that deliver significant business results. The SiriusDecisions Customer Engagement Range of Responsibilities Model supports these goals by defining the role of customer engagement across three disciplines – customer experience, customer marketing and customer success – and lists specific responsibilities within each discipline.

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The SiriusDecisions Partner Program Design Framework
The SiriusDecisions Partner Program Design Framework

The SiriusDecisions Partner Program Design Framework provides an approach that shows how multiple functions...