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The SiriusDecisions Customer Retention Model

August 6, 2019

The SiriusDecisions Customer Retention Model guides customer engagement leaders in architecting and managing the customer journey. By observing the signals, customer engagement leaders can extrapolate the likelihood of retention and proactively address challenges.

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Customer Engagement: Planning Guide 2020
Customer Engagement: Planning Guide 2020

In this guide, we describe five trends that customer engagement leaders should incorporate into their plann...

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Customer Engagement: The Keys to High Performance
Customer Engagement: The Keys to High Performance

In this e-book, you will gain an understanding of the attributes of high-performing customer engagement tea...