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The SiriusDecisions Customer Experience Design Framework

February 1, 2017

Customer engagement leaders strive to design, develop and optimize customer adoption, loyalty, communication and engagement strategies that increase retention and reduce churn. The SiriusDecisions Customer Experience Design Framework enables leaders to work toward this goal by assisting in designing and documenting the post-sale customer experience responsibilities through the lens of each customer persona.

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Digital Transformation: Not Just a Buzzword
Digital Transformation: Not Just a Buzzword

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